Dental Fear 9 – Sights, Sounds and Smells
Here’s How To Overcome
Dental Fear # 9: Sights, Sounds and Smells
With smells in a dental practice, it is very common when you walk into the practice, a patient’s barrier automatically goes up.
Now we do a number of things to try and overcome this, we have scented candles, diffusers and scented plug-ins throughout the practice and we often get reports from patients who tell us that it doesn’t smell like a dental practice and that clearly, for those patients, creates quite an emotional response.
We also have fresh flowers within the practice which brightens the practice up as well as making it smell pleasant.
In terms of sights, you try to make it a comfortable atmosphere, soft cushions, nice couches, a relaxing environment, some entertainment for them whilst they are waiting to see the dentist.
Generally happy, smiling staff can make a massive difference to these patients.
In terms of sounds, we make sure all doors are closed so that patients can’t hear the instruments and tools that are in use by the dentists.
We use noise cancelling headphones, there is music playing in the waiting room, there are DVD goggles with their own headphones whilst they are having their dental treatment carried out.