Email Info@dentistryonthesquare.co.uk or Call 0141 423 8877 (24/7)
            
as-seen-on
Dentist in Glasgow

Call 0141 423 8877 (24/7)

Terms and conditions

Engagement In Our Services Letter Terms And Conditions

Introduction

Our practice has a focus on changing the way dentistry is experienced by our patients. We strive both in our clinical care and our service delivery to make this experience as pleasant as possible for all those who visit us. Our practice is one in a group of practices with this focus, which is called the Pain Free Dentistry Group. With our vision of dentistry delivery, always looking to improve into the future as medical care, technology and patient services improve we endeavour to remain at the cutting edge and be a practice that our patients and team alike are proud to be part of.

Set out below are our terms of service so that both our patients and practice teams understand the expectations of our delivery of care.

Application and this entire agreement

The terms and conditions apply to the provision of the services detailed in any estimates, quotations, consent letters, patient information materials and treatment plans provided to you (the patient).

You are deemed to have accepted these Terms and conditions from the date that you attend for examination or treatment at the practice.

You acknowledge that you have not relied on any statement, promise or representation made or given by on our behalf. These conditions apply to the exclusion of any other terms that you try to impose or incorporate, or which implied by custom practice, profession or course of dealing

Our Services

We warrant that we will use reasonable skill and care in the provision of our services which comply with the quotations of the services provided including any specification in all material respects. We can make changes which comply with any applicable law, safety requirement or clinical need and we will notify you if this is necessary

We shall use our reasonable endeavours to complete the performance of the services within any requested or agreed timeframe set out in the quotation however, it must be recognised that we are not in control of many factors including, but not limited to biological issues such as healing, biological response and tooth movement times as well as, delays in courier delivery, third party manufacture of medical devices, fulfilment ordering of required components, unplanned issues with our practice facility and equipment, personal emergencies and sickness of key staff members as well as acts of God

All of these terms and conditions apply to the supply of goods as well as services unless we specify

We will provide dental services to you in connection with this engagement. Our services will be provided solely for your benefit. No other party shall be entitled to rely on our services for any purpose, and we accept no responsibility towards any person other than you and the treatment you have undertaken with us. We will not communicate with any other party whether related to you or not without your expressed permission

Your obligations

To meet your treatment requirements, you must attend your appointments at the agreed time and frequency. Any failure to meet your planned appointments may result in delays, reduced quality of treatment outcomes, possible changes to your plan and possible increases in cost for treatment.

You will agree to our cancellation policy with notification of any appointment changes 2 full business days prior to you originally planned visit time.

You are expected to keep your oral health in an acceptable condition with use of the appropriate cleaning aids and frequency as directed by the dental team as well as maintaining your dental health review appointments at the appropriate recall intervals.

You must supply us with all relevant information with regards to your treatment including medical and dental history, personal issues that may affect your treatment and any information pertinent to the delivery of your care.

We are not liable for any delay or failure to provide services by your failure to comply with your obligations.

Consent to your treatment

Dental consent is an ongoing requirement. Your treating clinician will determine whether your consent will need to be in written, verbal or implied.

Written consent will be provided to you via digital document unless otherwise requested in paper form or determined by your treating clinician.

You agree that it is your responsibility to disclose in full any points that may support your clinician in providing consent and that you will have the opportunity to ask any questions before your consent to treatment in given.

If you would prefer written consent as confirmation when a clinician deems verbal or implied to be appropriate, then you must state this prior to undergoing any treatment.

Timing and provision of your treatment

Dentistry is not an exact science and like all medical sciences your treatment is not 100% predictable in outcome or timeframe. Your treatment is unique to you and cannot be compared to any other person that may seem to be undergoing similar types of treatment.

By undertaking treatment with us you accept that your treatment may take longer than originally foreseen.

This may mean not only a longer time until the date of completion but may also require further appointments.

We accept no liability for any further costs including but not limited to extra travel, time from work or inconvenience experienced by you through the nature of your treatment.

We will endeavour to update you at the earliest opportunity whenever it becomes apparent that your treatment may take longer.

It must be recognised that appointment times, number of appointments and the duration of your treatments are estimated at the outset with the information we have available at that time and any estimate on time frame will be based on this information along with our experience in providing this care. However, it must be recognised that individual variation is not something we are able to control.

In many cases treatment times are not set and are dictated as the progression of healing, biological response or tooth movement happens. We do not promise anyone that treatment will be finished by a specific date and any indictive dates given to you will remain indicative throughout.

Standards of work cannot and will not be compromised to meet time constraints

Clinicians as self-employed status

Our clinicians are self-employed contractors allowing them to make decisions in favour of the patient and keeping those interests above those of the company they are contracted under.

With our team approach our clinicians may deem the treatment more suitable to be referred to a colleague within the practice and occasionally externally should the need arise.

It should not be expected that you will see a single clinician for all your treatment, and we make no representation that this is the case, most commonly due to areas of expertise, shift patterns and holidays.

If deemed in your best interests to refer you elsewhere for treatment we will pass your relevant personal and clinical information to the practice/clinician we feel is most appropriate for your ongoing care. We accept no responsibility of the service or care provided buy this third party.

Any complaints will be managed by the indemnity of the individual clinician prior to being escalated to that of the company if and when appropriate.

Treatment guarantees

As a summary of the guarantee process, we guarantee the following treatments in the following circumstances: 

  1. Dental Implant Treatment – In relation to any mechanical breakdown of the implant(s), restoration or supporting structures, we will guarantee the treatment completed at the practice for five years providing patients attend the practice for recommended maintenance appointments throughout the entire five-year period or (if appropriate) attend an appropriately trained General Dental Practitioner for similar maintenance appointments. 

If attending another General Dental Practitioner this must be agreed in advance by the treating dentist in writing and if guideline standards are not met by you being treated elsewhere, we cannot uphold you guarantee

  1. In relation to any biological (non-mechanical) implant failure, mainly relating to the gum and bone, we will undertake (on your behalf and with your permission) a third party 12-month warranty at no further cost to you to reimburse the practice for any work to be undertaken by us to correct the biological failure and complete treatment as planned. Following this 12-month period (and each year) you will have the option to continue this cover for a further 12 months.

Please note that this warranty is also dependent on attendance at the advised maintenance appointments as set out above. This policy is provided by a third-party company and restricted to their terms and conditions.

  1. On restorative treatment for porcelain crowns, veneers, inlays and onlays we will provide a five-year guarantee against mechanical fracture. 
  2. Composite/bonding restorations are given a 3-year guarantee. 
  3. On failure of an endodontic treatment (Root Canal) within five years we will offer an extraction of the tooth as required free of charge unless referral to a specialist colleague is required. 
  4. Dentures are given a 3-year guarantee against breakage and fracture in normal use. If fit is not ideal due to changes in gum shape, then a reline will be carried out at a reduced fee.

Pain Free or your money back guarantee

  1. If at any time during your treatment, whilst in our treatment rooms, you experience pain and are unhappy please tell your treating clinician you experienced pain and would like the manager to contact you after your appointment to arrange for your money back repayment. We will then arrange a suitable time for you to be contacted.
  2. If your treatment involves numerous appointments for a particular procedure, you will receive repayment in proportion to the particular appointment for treatment that was painful (not the full course of treatment over numerous appointments). This is determined by the practice, based on the amount of time used in the dental chair (pro rata for the complete treatment). An explanation of the calculation can be provided if requested.
  3. Before you commence treatment, please remember that on occasions having treatment completed certain aspects may be uncomfortable. Our aim is that this is fully explained to you beforehand and you are well aware of any potential before beginning your appointment.
  4. Your experience after treatment is subject to your body’s unique healing potential and is controlled by multiple factors including but not restricted to pre-treatment condition, genetics and hormones. On the rare occasions that you experience discomfort once you have left the surgery, we will always do our utmost to ensure you are aware of any potential post treatment discomfort but cannot provide this guarantee as set out above due to each person’s individual healing response. 

Estimates of treatment costs

Estimates/Quotations will be set out at the beginning of treatment as an itemised service.

If you request changes to your treatment or a further investigation or complication warrants a deviation from your original plan (determined by a clinician) you will be informed of this and a new detailed item of services fee estimate will be provided.

Prices estimated/quoted are valid for 30 days and are fixed until the completion of your treatment as long as appointment times are met.

Price rises for treatments will occur periodically to meet the practice needs without notice other than an updated quotation for new treatments.

Payment

Payments must be set out and agreed at the start of your treatment and delivered via pay as you go card/cash paid prior to booking your next appointment, a direct debit arrangement or by 3rd party finance (any lab or material fees must be paid in full prior to medical device or material/componentry ordering).

If you do not pay within the required process set out above, we can suspend any further provision of services and can cancel any future provision of services requested or arranged by you.

Receipts for payments will be issued at your request.

We do not accept cheques as a method of payment.

Deposits for appointments

For any appointment that is being carried out under a pay as you go contract, we require a deposit to be left to guarantee your appointment. This deposit is to book your place in our clinical diary and is required for all patients. This process dramatically reduces the number of failed appointments which in turn rewards our patients and team by minimising wasted appointments, making more availability for those that need appointment time and reduces the need to raise prices to compensate for the losses placed on us by those who fail to attend their planned visits. If you cancel your appointment by providing us the required notice, then we will of course fully refund any deposit you have provided.

Membership plans (Pain free plan and Forever young club)

Our membership plans are for a minimum 12-month contract

Cancellation of your plan can be given by 3 months’ notice in writing or via email to the practice.

If you have received any discounted treatment in the 12-months preceding you end of membership date, then you are liable for the full costs of this treatment(s)

Cancellation and amendment

We can withdraw or cancel a quotation prior to commencement of treatment.

If an amendment is required, you will be notified prior to commencing of your next treatment and we will endeavour to do this at the earliest opportunity and keep any changes to a minimum.

If you wish to amend any details of the services, you must tell us as soon as possible and we may request that this is done in writing.

Termination

We reserve the right to terminate the provision of services immediately if you;

  • Commit a material breach under these terms and conditions
  • Fail to make any payments due
  • Become abusive to any of the practice team
  • Have a break down in the trust relationship
  • Make any false representations of us to any person, online forum or review platform/social media

Intellectual property

We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

Liability and indemnity

Our liability under these terms and conditions and in breach of statutory duty and in tort or misinterpretation or otherwise shall be limited as set out in this section.

The total amount of liability is limited to the total amount of fees payable by you under our contract.

We are not liable (whether caused by our employees, agents or otherwise) in connection with provision of services or the performance of any of our other obligations under these terms and conditions or the quotation for;

  • Any indirect, special or consequential damage, costs or expenses or
  • Any loss of profits, loss of anticipated profits, loss of business, loss of data, loss of reputation or goodwill, business interruption or other third-party claims or
  • Any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control or
  • Any losses caused directly or indirectly by any failure, or you breach in relation to your obligations or
  • Any losses arising directly or indirectly from the choice of services and how they will meet your requirements or your use of services
  • Nothing in these terms and conditions shall limit or exclude our liability caused by our negligence or fraudulent misrepresentation or for any other matters for which it would be unlawful to exclude or limit liability

Communications

All notices under these terms and conditions shall be deemed to have been duly given when delivered in paper or electronic form on the first day following delivery of the document.

This notice will be addressed to the most recent address or email address notified to us.

Should you feel the need to speak to a supervising member of our team

If you do feel the need to inform us of anything, please do not hesitate to contact the practice directly by whatever communication method you prefer. We will listen to any comment you wish to make and if appropriate to gather any further information and respond to you as soon as possible.

If you do have a formal complaint you wish to make, we have a process that we must follow. We always wish to resolve any issue you may have locally and in a timely manner. Our formal complaints process is governed by the requirements set out by our practice insurance/indemnity companies as well as meeting the requirements set out to us through GDPR, data protection and the GDC. Upon request we can provide you with a copy of our formal complaints policy. It must be noted that any formal complaint process takes longer to resolve due to the nature of the requirements we must undertake.

Severance

If one or more of these terms and conditions is found to be unlawful, invalid or otherwise unenforceable, that/those provisions will be deemed severed from the remainder of these terms and conditions (which will remain valid and enforceable)

Which law will govern the contract?

This Agreement, and any issues or disputes of whatever nature arising out of or in any way relating to it or its formation (whether such disputes are contractual or non-contractual in nature, such as claims in tort, for breach of statute or regulation, or otherwise) shall be governed by and construed in accordance with the laws of Scotland. The Parties submit to the exclusive jurisdiction of the courts of Scotland.

If you need any further information, then please do not hesitate to contact us directly by phone or email.

Why Choose Dentistry On The Square? We’ll Let Our Patients Answer That

Just finished my teeth transformation at dentistry on the square with Daryl. I couldn’t recommend Daryl enough, he is so welcoming and absolutely outstanding at his profession and a total perfectionist at making my teeth perfect and so natural.I had Invisalign to straighten my teeth and finished off with composite bonding. I am over the moon with the results which has transformed my smile and gave me so much confidence to smile now!The whole experience from walking through the door to be greeted by the lovely girls on reception, my hygiene visits with Amy and Sophie and Daryl’s work, has been 5 star and I wouldn’t go anywhere else now to look after my teeth! What a team.Truly pain free and made to feel comfortable and relaxed at all times.Thanks again Nicola 😊read more
Nicola Hamilton
Nicola H.
I cannot thank Jamie and Niall enough for all of their hard work, the results have exceeded my exceptions 10 folds!!Cannot wait for my wedding now and showing off my pearly whites 😁100% pain free and would recommend to everyone! ☺️
jodie leith
jodie L.
My visit to DOTS was a truly great experience from my initial consultation through to my final treatment the staff and Jamie my consultant explained thoroughly the course of action I required over the following few months. As a nervous patient I can honestly say I was completely relaxed watched a few movies listened to some music and indeed the whole procedure was pain free from beginning to end. I now can smile better feel less self conscious and would recommend DOTS to everyone who is thinking of improving that smile go for it they are brilliant.read more
William Dillon
William D.
Very professional dentists. Spotlessly clean. Nothing is too much bother for the staff. They advertise as pain free dentistry. Having been a patient for 2 years now I can honestly say i have never fealt any pain or discomfort when having treatment. Would 100% recommend.
Gordon Black
Gordon B.
Cannot recommend highly enough! I have just completed Invisalign treatment and I could not be happier with the results. I still can't believe that such a transformation was possible in just 7 months (and nobody even knew that I was wearing braces).From the first consultation, through to the finishing touches, the staff could not have been kinder and friendlier. Particularly Daryl and Jen and Sophie, who treated me. I always felt at ease and experienced no pain whatsoever.Thank you for giving me the confidence to smile again! The treatment and experience was worth every penny.read more
Adele McAdam
Adele M.
The service provided at this practise couldn’t be much better. Pleasant staff, extremely nice atmosphere and definitely no pain dentistry. Couldn’t be much happier with treatment all round and highly recommend.Fitzy
Martin Fitzgerald
Martin F.
I was along seeing Sophie for a hygiene clean and getting a filling replaced. Sophie was so polite & nice, she explained everything she was doing in that appointment and also goes the extra mile to make sure you are ok & talks you through it all. The politeness between her & her assistant was so nice to hear good team work. I was in seeing Andy for my teeth whitening and going over my bonding appointment Andy explains everything so well and is so patient with the little ones. Quality service from all the DOTS team, very true on what they say it’s definitely a pain free dentist very impressed. Can’t wait to continue my journey and see my final results.read more
Loren Brown
Loren B.
Thank you so much to everyone at Dentistry on the Square for taking such good care of me - I always feel like I'm in the best possible hands whenever I'm there. Everyone at the practice is so helpful, friendly and kind. I have been a nervous patient in the past, but not here! I was made to feel comfortable as soon as I walked through the door, and that feeling has continued ever since.Whether it's getting my numerous amalgam fillings replaced (thank you Sophie) or getting dental implants fitted (thanks to the Jamies), every appointment has been extremely professional and yes - pain free! The results have been exceptional, I'm absolutely delighted. 😀If you're considering dental treatment and have any doubt at all in your mind, I can assure you that you won't regret reaching out to the team at Dentistry on the Square.read more
Ross Edwards
Ross E.
Absolutely amazing service from the team at Dentistry on the Square. Jamie was great explaining everything throughout the treatment plan. Totally pain free experience for me, and would highly recommend.
Shazia Sarwar
Shazia S.
Very friendly and professional experience! Completely pain free and already feeling a lot more confident with my smile in a short amount of time. Would highly recommend!
Rebecca Wilkie
Rebecca W.
Going to the dentist is not my favourite thing but the team at Dentistry on the Square made me forget why I was ever worried. The treatment I received from Andy and Sophie was of the highest class. They made me feel at ease and most importantly it was completely pain free! Cannot recommend highly enough, thank you!read more
Eilish Mcphee
Eilish M.
Highly highly recommend. I had some orthodontic and cosmetic treatment with Andy and he was great to work with and gave me the natural results I’m happy with. Then registered my daughter and I’m so glad I did. She needed two extractions as her baby teeth weren’t budging - I was dreading it! But Sophie and Chloe were absolutely amazing at putting her at ease. She barely felt a thing and had no pain or issues afterwards. This has really built her confidence in going to the dentist. And was a massive relief for me as a parent! They also moved her appt forward as she was in pain, and phoned to see how she was the next day. Absolutely exceptional. Thanks!read more
Alice Arie
Alice A.
I myself hate the dentist I hadn’t been for more than a year. Due to the work I was looking to have done I was researching and came across dentistry on the square.. one big thing is they thrive on there no pain stress free dentistry and I have to say for me that has been true fact .. I have never felt more comfortable in a dentist for years.. I’ve been seeing Andrew and he’s always been very detailed in everuthin which again makes you more settled.. so Thankyou DOTS for changing my dentist fear..read more
Anita Carrick
Anita C.
Fantastic dental surgery, all staff extremely professional. My experience was totally pain free & I was put at ease at every appointment & also allowed time to discuss any concerns. Special thanks to Dawn Tighe 'smile advisor' following my first consultation with her, I made the decision to choose Dentistry on the Square for treatment also Jamie Kerr & Jamie Kinnel, both exceptional dentists, with a brilliant individual patient centred approach to their work. Highly recommended.read more
Geraldine Macrae
Geraldine M.
I had been looking for a dentist and after a recommendation from a friend, I went to Dentistry on the square. I came in for a health check, cleaning and smile consultation and the process was superb. I usually hate having a cleaning and wind up in pain afterwards and loathe the process due to discomfort caused. This time round I didnt feel anything during or afterwards and the result was great. I saw Andy McIntyre and will say that I won't go anywhere else from now on. In fact I will look forward to it as they really do live up to their promise of pain free dentist. I have also recommended a friends.Thanks Andy and team.read more
Zane Cringle
Zane C.
Absolutely brilliant dentist! I have a fear of the dentist and the pain. I was totally put at ease with the lovely friendly down to earth staff, and felt no pain at all. I was looked after extremely well from beginning to end and I would definitely highly recommend.
Maura McLauchlin
Maura M.
Staff were amazing from the consultation all the way through to the end of treatment. Mark explained everything well and they really put you at ease. Jamie done amazing work fitting my implant and replacing my crowns leaving me smiling with confidence again and all completely pain free. I would highly recommend.read more
Kelly Munro
Kelly M.
This really is what is says on the tin, pain free dentistry, completed in a short timescale. Service and knowledge from the team was excellent from the start and will complete my treatment by the end of next month.Would highlight recommend.
Jamie Moran
Jamie M.
Amazing team at dentistry on the square! Everyone is so helpful and professional , had my braces for 6 months and now coming to the end of having a perfect smile! So pleased with the results and the treatment has definitely been pain free! A big 5 star from me ⭐️
Gillian Ross
Gillian R.
From day one everyone has made me feel comfortable especially since I am such a nervous client. From Daryl sorting everything to do with my braces out and Amy doing my fillings which was pain free. Everyone is so friendly and helpful. Great team for nervous clients. Roll on seeing my End Results from my braces xread more
Lauren Ball
Lauren B.
Outstanding dentist and exceptional staff! Got my filling tonight from Amy and her assistant (sorry can’t remember name) I was at total ease and felt no pain whatsoever, I was well looked after and would highly recommend � from the first day I attended here to get my braces I have been made so welcome. Sophie has been excellent too with my appointments. Thank you so much for your excellent work, Antonyread more
Antony McShane
Antony M.
Just been for airflow and a hygiene appointment with Sophie completely pain free and lots of valuable advice on how to keep oral hygiene in check thank you 🙂
Cally Walker
Cally W.
Thank you. Without exception, everyone I've met at Dentistry on the Square has been kind and helpful. I was extremely nervous, but the process of renewing my veneers has been well explained, timely and painless. Jamie is an artist and I am delighted with the results of your team efforts!
Sheila Cameron
Sheila C.
I would 110% recommend coming here for treatment , I'm so pleased with the work i had done , i was low on confidence and would hardly smile but now thanx to Daryl , Amy and Mark and the rest of the team who were really friendly and helpful, i have my confidence and my smile back. I had no pain on any of my visits , well exept that one time when Daryl gave me earphones to listen to some music while he worked and Justin Bieber came on grrrrr lol, i would like to thank Dawn, Daryl ,Amy and Mark for the excellent work they done for me, i have my life back , Thank u Dentistry on the Squareread more
Paul Walker
Paul W.
I would definitely recommend coming here for treatment - I'm so pleased with my lovely straight teeth and that I have proper retainers fitted now to stop them moving again. Thank you to Daryl, and the rest of team, who are really professional, friendly, and helpful. I had all my appointments booked in advance so that my braces were off in time for my sister's wedding; nothing was too much trouble and they make you feel liked a valued patient which is pretty rare these days. I was really worked up about getting my braces off but Amy was so busy chatting away to me that I didn't even notice she'd done it - no pain at all - I don't know what I was panicking about! Thank you � xread more
Jennifer Myszker
Jennifer M.
All of the team at Dentistry on the Square have been extremely professional from the outset. The fast track braces were pain free and delivered excellent results within a short period of time. Impeccable service from Jamie who made me feel at ease right from the very beginning, which was greatly appreciated considering my phobia of dentistry. Thanks, Gemma!read more
Gemma Reppke
Gemma R.
I'm absolutely delighted with the treatment I received from Amy and Jamie. I was very hesitant about getting braces due to my work but my braces weren't noticeable and didn't change my speech. Amy is very bubbly and makes your feel at ease and she talks through the process very clearly. I've never flossed so well after she went through it all. When she took off my braces I was told by friends it would be sore but there was no pain involved and she took them off within minutes. Jamie has been a dream. From the very first appointment until my last he has made me feel very comfortable. My teeth look amazing thanks to him and I can't recommend him enough. I've not experienced any pain and it's been a very smooth process. Thanks again to Jamie and Amyread more
Nicki MacDonald
Nicki M.
It was definitely a pain free process and I am very pleased with the result. The team have been excellent, very pleasant and professional I would definitely recommend Dentistry on the Square.
Mary Heath
Mary H.
Was in for a root canal recently, I can honestly say my fear of going to the Dentist is no more. Completely pain free treatment and on top of that I got to watch a movie throughout the entire process using these very nifty movie goggles. 🙂 thanks DOTS
Kevin Moore
Kevin M.
By far the best treatment I have received so far I was very nervous about getting implants had no need to worry as it was pain free did not feel anything you are made to feel so welcome all is explained to you, I cannot thank Mark & his staff enough
Anne McMillan
Anne M.
I am the most panicky and anxious person with the dentist but can honestly say Jamie made me feel comfortable and I actually enjoyed going to dentist my teeth are so much better and pain free indeed will be telling everyone about the best dentist in Glasgow x
Kimberley Elizabeth Anderson
Kimberley Elizabeth A.

Why we think we are the best choice for you

Looking For A New Smile But Worried About The Cost?

Looking For A New Smile But Worried About The Cost?

We understand that dental treatment may be necessary at times which are not always financially convenient. To help you on these occasions we can offer you various options to spread the investment including 0% interest free credit on treatment.

Other low cost finance options are available. If you are worried about paying for your dental treatment we will try our best to help find the right solution for you.

We also offer a pain free practice plan to help spread the cost of your routine dental care.

Award Winning Dentistry In Glasgow

Contact Information

Contact Dentistry On The Square

Dentistry On The Square, 12 Niddrie Square, Glasgow, G42 8QE

Telephone:
 0141 530 5047 (24/7)

Email:
info@dentistryonthesquare.co.uk

Dentistry For Busy People

Monday & Tuesday 9am – 9pm

Wednesday & Thursday 9am – 6pm

Friday 9am – 4pm

Saturday 9am -1pm

Dentistry On The Square